Interpreter Quality
Our people + process guarantee best in class deliverables
We maintain best in class interpreter status by incorporating a proven effective multi-step selection process based on these high standards, on average only 20% of prospective interpreters pass the screening process and interpret.
Interpreter Screening Process
- Minimum 1 year prior professional interpreting experience ( Average is 8 years )
- Third - Party language proficiency test with passing score of 3 or higher on the nationally-recognized ILR scale
- Culture fit interview
- Mock oral interpretation to evaluate 24 quality standards with a passing score of 80% +
- Resume Review
- Written medical terminology assessment with a passing score of 90%+
- Background check and security screen
- IT spec test
- Orientation with signed commitment to cinfidentially, adherence to ethics, and HIPAA compliance
Evalutation process conforms to interpreting standards defined by:
National Council on Interpreting in Healthcare (NCIHC)
International Medical Interpreters Association (IMIA)
California Healthcare Interpreters Association (CHIA)
Continuing Education
- Interpreter Portal - reference and training materials, feedback and discussion.
- Quality Assurance Team - led by interpreters with 20+ Yesars experience
- Virtual forums on a biweekly basis
Ongoing Quality Control
- Client Call Rating
- Monthly Call Reviews
- Random Call Reviews
- Performance Tracking
Interpreter Ethics- National Council on Interpreting in Healthcare (NCIHC)
- Accuracy
- Confidentiality
- Impartiality
- Respect
- Cultural Awareness
- Role Boundaries
- Professionalism
- Professional Development
- Advocacy
CONTACT INFORMATION
PHONE: 978-655-3098
EMAIL: spinterpreter02@yahoo.com
ADDRESS: 60 Island St., Suite 115
Lawrence, MA 01840
Located in 60 Vibe Area
BUSINESS HOURS
- Mon - Fri
- -
- Sat - Sun
- Closed
OUR LOCATION